Refund policy

REFUNDS AND RETURNS POLICY

Last updated: 23 August 2026

This policy is in addition to, and does not limit, your rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986.

FAULTY, DAMAGED, INCORRECT OR MISDESCRIBED PRODUCTS

Our products must be of acceptable quality, fit for purpose and match their description.

If your order arrives damaged, faulty, incorrect or materially different from its description, please contact redlinetradingcompanyltd@gmail.com as soon as reasonably possible.

Please include your order number, a description of the problem and photographs where helpful.

If the problem can be remedied, Redline Trading Co. may replace it or provide a refund. This will be completed within a reasonable time and at no charge where required by the Consumer Guarantees Act.

If the failure is substantial, or we cannot remedy it within a reasonable time, you may be entitled to reject the product and choose a refund.

Approved refunds will normally be returned to the original payment method. Reasonable return costs will be covered where required by New Zealand law.

TRADING CARD CONDITION

Individual trading cards will have their condition shown clearly.

A condition issue that was clearly disclosed before purchase will not normally be considered an undisclosed fault. Your other rights under New Zealand consumer law will continue to apply.

CHANGE-OF-MIND RETURNS

We may accept a change-of-mind return requested within 14 days of delivery if the product is unopened, unused, undamaged and in its original saleable packaging.

You must contact us and receive approval before returning the product.

Customers are responsible for change-of-mind return shipping costs. Original delivery charges are not refundable unless required by law.

For product-integrity reasons, we do not accept change-of-mind returns for:

• Individual trading cards
• Opened products
• Products with broken seals
• Products that are damaged or no longer in their original condition
• Sale or clearance products

These exclusions do not apply when a product is faulty, damaged, incorrect or misdescribed.

EXCHANGES

Approved change-of-mind products may be exchanged if replacement stock is available.

If replacement stock is unavailable, we may offer store credit or a refund in accordance with this policy.

HOW TO RETURN A PRODUCT

Please contact redlinetradingcompanyltd@gmail.com before returning anything.

We will confirm whether the return has been approved and provide return instructions.

Please package all returned cards and products securely. We are not responsible for damage caused by inadequate return packaging, provided this does not limit your rights under New Zealand law.